Insights
Practical notes on the handoffs between customers, projects, service work, the field, and finance, with automation and AI where they are genuinely useful.
## The News: Neo Emerges with a Governance Layer for AI Agents On July 20, 2026, [Neo announced its emergence from stealth](https://www.globenewswire.com/news release/202…
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# What OpenAI's New Compute CTO Means for Contractors Using AI Powered Operations Software OpenAI recently elevated Uday Ruddarraju to a newly prominent role: Chief Techn…
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# The Hidden Cost of Human Middleware: How Re Keying Data Between CRM, Dispatch, and Accounting Bleeds Billable Hours There is a line item missing from most field service…
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# Open AI Infrastructure for Everyone: What the 'World Wide Web of AI' Movement Means for Field Service and Contracting Shops A $400 million nonprofit wants to make AI as…
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# What Gartner's Agentic Automation Hype Cycle Means for Field Service and Project Contractors *Reaction to: [XMPro Named Sample Vendor in Two Categories of Gartner Hype…
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# What TSMC's Record AI Quarter Means for the Software Running Your Field Service Business Most contractors aren't watching semiconductor earnings calls. That's fair, you…
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# What Intel and Google Cloud's AI Workforce Deal Means for Field Service and Project Contractors If you run a trade contracting business, HVAC, electrical, mechanical, f…
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# What Glean's AI Connector Expansion Actually Tells Us About Running a Better Field Service Operation Most contractors don't follow enterprise AI news. Fair enough, you'…
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# What General Purpose Robots Going Live at Toyota Means for Contractors Watching Their Labor Costs Physical AI just moved from a research paper to a running production l…
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# When an AI Can Run a Live Product Demo on Its Own: What Contractors Should Take From the Sable Story A San Francisco startup called Sable just raised $45 million, led b…
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# What Open Weight AI Models Mean for Field Service Operations (And Why Inkling Matters) Most of the AI conversation in the trades has been about chatbots and scheduling…
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# When AI Starts Running Your Operations, Someone Has to Govern It ## What a $100M Raise Says About Where Operational AI Is Headed Most contractors adopting AI tools righ…
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