Insights
Practical notes on the handoffs between customers, projects, service work, the field, and finance, with automation and AI where they are genuinely useful.
# The Mixed Shop Problem: Why Field Service and Project Tools Leave a Gap for Operators Who Do Both If your business runs reactive service calls *and* planned projects, y…
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# OS Level AI Agents Are Here. What That Means for Field Service Operations. If you run field service or contracting work in Ontario, the phrase "agentic AI" probably sou…
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# What Building for Real HVAC Workflows Taught Us About Operational Handoffs (A Founder Build Note) There is a specific moment in a contractor's day that nobody talks abo…
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# The World Cup Comes to Toronto: What a Mega Event Teaches Us About Field Operations at Scale The cameras will follow the ball. They always do. But the next time you wat…
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# What the Microsoft SAP AI Partnership at SAP Sapphire 2026 Actually Means for Operations Focused Businesses If you run field service or project operations, you already…
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# OpenAI on Oracle Cloud: What the New Codex Partnership Means for Operations Focused Businesses If you run field service or project operations on Oracle Cloud Infrastruc…
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# What Zebra's New AI Platforms Tell Us About the Real Cost of Fragmented Field Operations At its annual ZONE 2026 customer conference in Nashville, Zebra Technologies an…
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# Why Your Timesheets Are a Costing Tool, Not a Payroll Chore Most field service contractors collect timesheets because they have to, to run payroll, to satisfy CRA, to k…
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# Gartner Publishes Magic Quadrant for Enterprise AI Coding Agents: What It Means for Operations Focused Businesses Gartner recently released its [Magic Quadrant for Ente…
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# AI Workflow Tools Are Going Mainstream Across Professional Services, What Field Service Operators Should Do About It Now You're not behind because you haven't bought an…
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# When Your IT Infrastructure Gets Smarter, Your Field Operations Should Too NinjaOne just announced more than $400 million in Series C extension funding, pushing its val…
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# What PhysicsX's $300M Round Means for Operations Teams Who Are Still Running on Gut Feel and Spreadsheets London based PhysicsX just closed a $300 million Series C led…
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